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The Stand Up paddle board specialist

Faqs

Online Ordering

Do I need to register to buy?

No. You can register as a guest for faster processing. Then you will not need a password and it a simple check out process. This just means if you return to our store then you will need to re enter your details if re purchasing.

Can I pick up my item?

Yes. Pick up is available from our warehouse at Erina. You can order online and then on checkout is will ask your delivery option. Just mark pick up and we can then ensure it is ready for you at the warehouse.

Is GST included in the price?

Yes. We are a registered Australian business so all our prices are inclusive of Goods and Services Tax (GST). A tax invoice is supplied on check out

Can I order over the phone?

Yes. If you are not familiar or prefer to order over the phone call us anytime on 1300 365 534. We have full credit card facilities or can also provide our direct deposit details if this option is preferred.

Can and how do I cancel an order?

As we dispatch our orders usually within 24 hours you will need to make contact with us ASAP to let us know of any cancellation. Phone us on 1300 365 534. If the order is dispatched already then unfortunately we will not be able to cancel an order

Who do I contact if I have a problem online?

Please contact Carmen anytime on 1300 365 534 or via our contact page which we will receive an email and will respond promptly to your questions.

Once I have orderded and paid when will I receive my item?

If you have paid using paypal or credit card then these will be dispatched either the same day as payment or within 24 hours. This is the fastest method as funds go straight into our bank account. Unless you pay using Paypal E cheque which takes 3-5 days to clear. Direct Deposit ususally takes 1-2 days to clear.

Can I remove items from my cart?

Yes. By clicking on the grey “x” button beside the product name you can remove items from your cart that you do not wish to purchase prior to check out.

Payment

How can I pay for my item?

We accept the following payments:

  • Paypal (Payment clears Instantly for fast dispatch)
  • Visa and Mastercard through our merchant facilities at our warehouse
  • Direct Deposit into our ANZ Bank Account
  • Cash on Pickup from our Warehouse at Erina

How will I know when my order is successfully completed and when it has been posted?

A confirmation dispatch email will also be sent to the email address you supplied during checkout once your item has been sent. To view your order you can also select “My Account” from the top menu bar on the website and select “History“.

If you have any concerns about the status of an order please contact us.

Do you accept Diners or Amex Credit Cards?

If paying with these cards then you will need to pay through Paypal.

Returns

Do you accept returns?

Yes. We accept returns within 14 days of you receiving the goods. These goods must be in original condition, unused and once returned we will offer full refund on the goods. Full details can be found in our terms and conditions. We must be contacted prior to returning any goods. The customer is liable for all postage costs.

Can I exchange my item?

Yes. We offer exchange within 14 days of receiving your goods. You must contact us prior to sending back any goods for exchange via our contact us page. The customer is liable for all postage costs.

Shipping / Delivery

Who do you use to deliver your goods?

This depends on the item you purchase. For all smaller items up to 15kgs such as SUP Trolleys, Life Jackets, Softracks, Storage Racks etc. we use Australia Post E parcel. With larger items overs 15kg or longer then 1200mm such as Stand up Paddleboards we use various sources including Toll Ipec and provate contract drivers to deliver. Full tracking is available on all our items for peace of mind.

Do you ship nationwide?

Yes we ship throughout Australia on all sup accessories.

The only exemption is Stand up Paddle boards can not be shipped to WA, NT and TAS. We do not ship overseas.

How do I know if my item has been sent?

You will receive an email that is automatically generated once an item is dispatched from our warehouse.

Can we send our item to a PO Box?

Yes all smaller items can be sent to a PO Box.

However Stand up Paddleboards can not be sent to a PO Box. If purchasing these larger items then a physical street address is required, as well as a contact phone number.

Warranty

Do you offer a warranty on your products?

Yes all products are covered by warranty which is outlined in each product.

Warranties will vary depending on the product purchased.

Stand up Paddleboards come with a 90 day warranty.

Stand up Paddle board accessories including kayak trolleys, wall storage, life jackets and alike all come with a 12 month warranty.

I just got my item and is broken, what should I do?

If goods arrive with a fault or dead on arrival we are to be notified within 7 days of the delivery date. We must be notified prior to you returning any goods.

How do I get replacement parts?

If you should ever need replacement parts please contact us directly at info@funkysups.com.au

3 LOCATIONS

CENTRAL COAST - BERKELEY VALE

4/7 Enterprise Drive
Berkeley Vale NSW 2261

OPEN 7 DAYS 10-4pm

CENTRAL COAST - ERINA

179 The Entrance Road
ERINA NSW (Behind Bristol Paints)

OPEN THURSDAY - MONDAY 10-4pm

SYDNEY - CASTLE HILL

113/7 Hoyle Avenue
CASTLE HILL NSW

WEDNESDAY TO SUNDAY 10-4pm