Who do I contact if I have a problem online?
Please contact Carmen anytime on 1300 365 534 or via our contact page which we will receive an email and will respond promptly to your questions.
Can and how do I cancel an order?
As we dispatch our orders usually within 24 hours you will need to make contact with us ASAP to let us know of any cancellation. Phone us on 1300 365 534. If the order is dispatched already then unfortunately we … Continue reading
Once I have orderded and paid when will I receive my item?
If you have paid using paypal or credit card then these will be dispatched either the same day as payment or within 24 hours. This is the fastest method as funds go straight into our bank account. Unless you pay … Continue reading
Can I order over the phone?
Yes. If you are not familiar or prefer to order over the phone call us anytime on 1300 365 534. We have full credit card facilities or can also provide our direct deposit details if this option is preferred.
Is GST included in the price?
Yes. We are a registered Australian business so all our prices are inclusive of Goods and Services Tax (GST). A tax invoice is supplied on check out
Can I pick up my item?
Yes. Pick up is available from our warehouse at Erina. You can order online and then on checkout is will ask your delivery option. Just mark pick up and we can then ensure it is ready for you at the … Continue reading
Can I remove items from my cart?
Yes. By clicking on the grey “x” button beside the product name you can remove items from your cart that you do not wish to purchase prior to check out.
Do I need to register to buy?
No. You can register as a guest for faster processing. Then you will not need a password and it a simple check out process. This just means if you return to our store then you will need to re enter … Continue reading
